Terms of service
1. Seller Information
Bloom Coffee is operated by SIA “Wiener Kaffee Baltic”, registration No. 40203494644, VAT No. LV40203494644, legal address: Kalnciema iela 207, Rīga, LV-1046, Latvia. Email: info@bloom-coffee.eu.
2. Scope
These Terms & Conditions apply to purchases made through bloom-coffee.eu. A “consumer” is a natural person acting for purposes outside their trade, business or profession. Mandatory consumer rights are not restricted by these Terms.
3. Products and Product Information
We aim to describe products accurately. Images are illustrative and screen settings may affect colours. Product availability may change. Product names remain the names of the relevant products.
4. Prices and VAT
Prices are shown in euros and include VAT where applicable. The final product price, delivery charge and total amount are shown at checkout before the order is submitted.
5. Placing an Order
Select products, review the cart, provide accurate contact and delivery information, choose an available delivery and payment method, review the total and submit the order using the final payment-obligation action in Shopify checkout.
6. Conclusion of the Contract
By placing an order through bloom-coffee.eu, the customer confirms that they have had the opportunity to review these Terms & Conditions, the applicable Delivery & Payment information, the Returns & Refunds Policy and information regarding the right of withdrawal before placing the order.
By submitting an order that entails an obligation to pay, the customer confirms the order and acknowledges the obligation to pay the total amount shown at checkout.
The order and the resulting distance contract are subject to these Terms & Conditions and the mandatory provisions of applicable consumer protection law. Nothing in these Terms limits or excludes mandatory consumer rights.
7. Order Confirmation
An automated confirmation is sent after the order is placed. If we cannot accept or fulfil an order, we will notify the customer and refund any amount received for the affected order.
8. Payment
Available secure payment methods are displayed at checkout. Payment processing may be provided by Shopify or another payment provider. We do not store full payment-card details.
9. Order Processing
Orders are processed Monday–Friday, excluding public holidays. Preparation normally takes 1–2 business days. Orders placed on weekends or public holidays begin processing on the next business day. Processing time is separate from carrier delivery time.
10. Delivery
Available delivery methods, prices and estimated delivery times depend on the delivery address and are shown at checkout. Checkout is the authoritative source for the method and delivery price applicable to an order. Delays outside our reasonable control may occur; we will provide information when available.
11. Venipak Parcel Lockers
Where offered at checkout, the customer selects a Venipak parcel locker or pickup point. The parcel must be collected within the storage period specified by the carrier.
12. Office Pickup
Free pickup is available from Bloom Coffee, Kalnciema iela 207, Rīga, LV-1046, Latvia, Monday–Friday, 10:00–16:00, excluding public holidays. Please wait for confirmation that the order is ready before arriving.
13. Receipt of Goods
Check the parcel and products promptly after receipt. If a product is damaged, incorrect or otherwise non-conforming, contact us as soon as reasonably possible and include the order number and a description. Photographs may help us handle the claim but do not determine whether statutory rights exist.
14. Right of Withdrawal
If you are a consumer, you generally have the right to withdraw from a distance contract within 14 days without giving any reason, unless a statutory exception applies. For goods, the period generally expires 14 days after you or a third party indicated by you, other than the carrier, acquires physical possession. If goods from one order are delivered separately, the period begins upon receipt of the last item.
To exercise the right, send an unequivocal statement before the deadline to info@bloom-coffee.eu or to our postal address. You may use our Withdrawal Form, but its use is not mandatory.
15. Returns
After notifying us of withdrawal, return the goods without undue delay and within the period required by law to SIA “Wiener Kaffee Baltic”, Kalnciema iela 207, Rīga, LV-1046, Latvia. For an ordinary withdrawal, the consumer bears the direct return cost unless applicable law or a separate agreement provides otherwise. The consumer may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
16. Coffee and Food Products
Because we sell food products, statutory exceptions may apply to certain products, including products liable to deteriorate or expire rapidly and, where the applicable statutory requirements are met, sealed products that have been unsealed after delivery and are not suitable for return for health-protection or hygiene reasons.
This does not affect statutory rights if a product is defective, damaged, incorrect or otherwise does not conform to the contract.
17. Non-Conforming Goods
For damaged, incorrect or non-conforming goods, remedies are provided under applicable consumer law. Contact us with the order number, description and, where useful, photographs of the product and packaging. Photographs assist assessment but are not a condition for statutory rights.
18. Refunds
For a valid withdrawal, we refund payments required by law, including the cost of the least expensive standard initial delivery offered, using the same payment method unless otherwise agreed. We may withhold reimbursement until the goods are received or the consumer supplies evidence of return, whichever occurs first, where permitted by law.
19. Uncollected Parcels
If an order is not collected from a parcel locker or pickup point within the carrier’s storage period, it may be returned to Bloom Coffee. Additional delivery charges may apply to reshipment. Refunds and any legally permissible deductions are handled in accordance with applicable law.
20. Complaints and Consumer Dispute Resolution
Please first send a written complaint to info@bloom-coffee.eu. We handle consumer complaints under applicable Latvian law. If the dispute cannot be resolved directly, a consumer may seek assistance from the Consumer Rights Protection Centre (PTAC) and, where applicable, the Consumer Dispute Resolution Commission or another competent out-of-court dispute resolution body. We do not link to the discontinued EU ODR platform.
21. Personal Data
Personal data is processed in accordance with our Privacy Policy and applicable data-protection law.
22. Applicable Law
These Terms are governed by Latvian law, without depriving consumers of mandatory protections that apply under the law of their country of residence.
23. Changes to Terms
We may update these Terms for future orders. The version made available before an order is placed applies to that order.
24. Contact Information
SIA “Wiener Kaffee Baltic”
Kalnciema iela 207, Rīga, LV-1046, Latvia
Email: info@bloom-coffee.eu