Refund policy
Seller Information
Bloom Coffee is operated by SIA “Wiener Kaffee Baltic”, registration No. 40203494644, VAT No. LV40203494644, Kalnciema iela 207, Rīga, LV-1046, Latvia. Email: info@bloom-coffee.eu.
Right of Withdrawal
If you are a consumer, you generally have the right to withdraw from a distance contract within 14 days without giving any reason, unless a statutory exception applies.
For goods, the withdrawal period generally expires 14 days after the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the goods. If several goods from one order are delivered separately, the period begins upon receipt of the last item.
How to Exercise the Right of Withdrawal
Before the period expires, send an unequivocal statement to info@bloom-coffee.eu or to our postal address. You may use the Model Withdrawal Form, but it is not mandatory. Keep evidence that the notice was sent.
Returning Goods
Return goods without undue delay and within the period required by law to:
SIA “Wiener Kaffee Baltic”
Kalnciema iela 207
Rīga, LV-1046
Latvia
Email: info@bloom-coffee.eu
For an ordinary withdrawal, the consumer bears the direct cost of return unless applicable law or a separate agreement with Bloom Coffee provides otherwise.
Condition of Returned Goods
The consumer may inspect goods as they could reasonably be inspected in a physical shop. The consumer may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Coffee and Food Products
Because we sell food products, statutory exceptions may apply to certain products, including products liable to deteriorate or expire rapidly and, where the applicable statutory requirements are met, sealed products that have been unsealed after delivery and are not suitable for return for health-protection or hygiene reasons.
This does not affect statutory rights if a product is defective, damaged, incorrect or otherwise does not conform to the contract.
Refunds
For a valid withdrawal, we refund the payments required by law, including the cost of the least expensive standard initial delivery offered. Reimbursement is made without undue delay and no later than the statutory deadline, using the same payment method unless otherwise agreed and without additional fees.
Where permitted by law, reimbursement may be withheld until the goods are received or the consumer supplies evidence that they were sent back, whichever occurs first.
Damaged, Incorrect or Non-Conforming Goods
Email info@bloom-coffee.eu with the order number and a description. Photographs of the product or packaging may help us process the claim but are not a condition for statutory rights. Remedies are provided in accordance with applicable consumer law.
Uncollected Parcels
If an order is not collected from a parcel locker or pickup point within the period specified by the carrier, it may be returned to Bloom Coffee. If reshipment is requested, an additional delivery charge may apply. Any refund and legally permissible deduction are handled under applicable law.
Cancellation Before Dispatch
Contact us promptly if you wish to cancel before dispatch. If the order has not yet been handed to the carrier, we will try to stop it. This does not limit statutory withdrawal rights.
Complaints and Dispute Resolution
Send written complaints to info@bloom-coffee.eu. If a dispute cannot be resolved directly, a consumer may contact the Consumer Rights Protection Centre (PTAC) and, where applicable, the Consumer Dispute Resolution Commission or another competent out-of-court dispute resolution body.