Shipping policy
Order Processing
Orders are processed Monday–Friday, excluding public holidays.
Preparation for dispatch normally takes 1–2 business days. Orders placed on weekends or public holidays begin processing on the next business day. Processing time is separate from carrier delivery time.
Delivery Methods
Available methods depend on the delivery address and may include Venipak parcel lockers, courier delivery and other methods offered by the configured shipping provider.
Shipping Rates
Delivery prices and any applicable free-delivery thresholds are calculated from the delivery address and order conditions and shown at checkout. The checkout price is the authoritative delivery price for the order. Rates are managed in Shopify shipping settings and the active carrier integration, not in this policy.
Estimated Delivery Times
Estimated carrier delivery times are shown where available. They begin after the order has been prepared and handed to the carrier and do not include the 1–2 business-day processing period.
Venipak Parcel Lockers
When available for the delivery address, choose a Venipak parcel locker or pickup point during checkout. After dispatch, the carrier provides tracking or collection information. Collect the parcel within the storage period specified by the carrier.
Free Office Pickup
Orders can be collected free of charge from Bloom Coffee, Kalnciema iela 207, Rīga, LV-1046, Latvia, Monday–Friday, 10:00–16:00, excluding public holidays. Wait for confirmation that the order is ready before arriving.
Tracking
Where tracking is available, the tracking link or shipment information is sent after dispatch.
Incorrect Delivery Information
The customer must provide complete and accurate delivery information. Contact us immediately if a correction is needed. If a carrier has already received the parcel, a correction may be unavailable or may lead to a reasonable additional charge where permitted by law.
Delivery Delays
Carrier schedules are estimates and delays may occur due to weather, peak periods, public holidays, customs, incorrect address information or other circumstances outside our reasonable control. Mandatory rights relating to delayed delivery remain unaffected.
Uncollected Parcels
If an order is not collected from a parcel locker or pickup point within the carrier’s storage period, it may be returned to Bloom Coffee. Reshipment may require an additional delivery charge. Refunds and legally permissible deductions are handled under applicable law.
Contact
For delivery questions, email info@bloom-coffee.eu and include the order number.