FAQ

Wiener Kaffee Baltic

Frequently Asked Questions

Clear answers about delivery, coffee, payments, returns and business partnerships.

How long does delivery take?

Orders are usually processed within 1–2 business days. Delivery time depends on the destination and selected shipping method.

Can I track my order?

Yes. After dispatch, you will receive a confirmation email with tracking information.

Is your coffee available as whole bean or ground?

We offer both whole-bean and ground coffee. Available options are shown on each product page.

Where does your coffee come from?

Our coffees are crafted from carefully selected beans sourced from recognised coffee-growing regions around the world.

How should I store coffee?

Store it in a cool, dry place away from direct sunlight. Close the package tightly after opening to preserve freshness and aroma.

Can you recommend coffee for my machine?

Yes. Tell us which machine you use, your preferred flavour and whether you drink coffee black or with milk.

Which payment methods do you accept?

We accept the secure online payment methods displayed during checkout.

Can I return coffee products?

For food-safety reasons, opened coffee cannot be returned. If your order arrives damaged or incorrect, contact us and we will resolve it promptly.

Do you supply offices, cafés and retailers?

Yes. Share your location, expected volume and preferred format so we can recommend the right supply option.

Do you offer private-label services?

Yes. We provide custom blends, roasting, packaging and coffee production for businesses.

What should I include in a private-label enquiry?

Tell us your target market, desired coffee style, pack size, approximate volume and planned launch date.

Send us a message and our team will help.